Join us in Ottawa, Ontario, Canada for the 4th Canadian Quality Congress presented by the Canadian Society for Quality (CSQ) in participation with many fine sponsors. The first inaugural Congress was held in the campus of University of British Columbia, in Vancouver (in 2009), second one at the University of Toronto (in 2010) and the third congress at U of Manitoba, Winnipeg (2011) - all of which attracted quality managers, business executives, research scholars and CEOs from Canada, United States and from over 25 countries from around the world.

Congress theme: "Closing the Quality Gap: Manufacturing vs Service Organizations" is the theme of this 4th Congress. You are invited to come and share your successes and challenges in managing quality. Learn, collaborate and discuss best practices and new applications while exploring new initiatives and research done around the world in improving everything that people do. Particular emphasis will be given to presentations on quality in service industries, government agencies, healthcare and educational institutions.

To present a paper: Send your draft manuscript by January 31st and final paper by February 29th, 2012, to: CSQ@shaw.ca The Best Paper Award will be presented by Emerald Publishing Group of UK, the official Congress transaction publisher.

Featured keynotes:

Welcoming remarks from many local invited guests and dignitaries followed by keynote speaker's presentations;

• Dr. H. James Harrington, author of 35 books on quality and past President of American Society for Quality (ASQ) and International Academy for Quality (IAQ);
• David McClaskey, President; Pal's Business Excellence Institute, a consultant with 100% success rate of his clients winning the American National Malcolm Baldrige Quality Award;
• Nancy Pratt, Senior Vice President, Sharp Healthcare - a winner of Malcolm Baldrige Quality Award in healthcare;
• Ken Miller, Founder of Change and Innovation Agency, author, three books on Government Reforms and Quality Improvement; and
• Deborah Hopen, Past President, American Society for Quality (ASQ), and Editor, Journal of Quality and Participation.

Conference program: The Congress also features three (day-long) workshops presented by the keynote speakers themselves and other experts - a rare treat indeed! There will be two CEO Discussion Panels on quality in healthcare and in the government organizations, and over 40+ individual technical paper presentations. Plus exhibits, booth displays, welcome reception, a gala dinner and excellent networking opportunities.

Discounts available: For students, and group registrations.

Become a sponsor, or exhibitor: Make a name for yourself or your company. Call us for details, Toll-Free (US and Canada): 1-888-286-4473, or email us at: CSQ@shaw.ca

Registration will be available online in January 2012!

Visit our website: www.CanadianQualityCongress.com