Your explanation is possibly too long if you cannot clearly explain something clearly to someone in just one sentence. Typically, whenever you have a vital message, you subsequently wish to spread it, and this becomes problematic because the more you learn about something, the harder it is to describe to somebody else in a manner which will make them care. Usually, this is because once you have learned about something, you start thinking it is more important than it is; thus, you cannot offer someone a general understanding without diving into the excruciating details which are yet to care about. This is what is known as the Curse of Knowledge.
However, to build a system for others, you must first put yourself in the unknowing shoes which subsequently ensures that an efficient line of communication is established. Therefore, all the disregard and misunderstanding from others clear and below are some tips on how you can build a system for others.
Typically, human brains are wired to recall narratives, and when reading these narratives, it even activates vibrant sensory descriptions like “lavender” as though you are experiencing it. Therefore, whenever you want to build a connection with an audience you are addressing, your focus should be on telling a story which will cut through the curse of knowledge by naturally excluding the buzzwords and jargons. Instead, paint scenes that are filled with concrete details yet still convey meaning and include images since they can encode more context and information at once. Additionally, whereas images are excellent for surprising your consumers with a personal email, the presence of images such as people’s face or a company logo assist in conveying your story. It ensures you go a long way in achieving perfection within your organization.
Dialogue with People
As the owner or CEO of an organization, you frequently need to initiate conversations with people either personally or through a surprise personal email. Furthermore, ask your customers of any query they may need assistance on, and this goes a long way in you using the curse of knowledge to your advantage and achieving the company’s goals.
Constantly Remind People Why You Exist
When you want to achieve perfection, you need to continually recover data because this assists in strengthening memories by offering cues and nudges to reinforce your organization as well as the reason it is around. This way, you get to build deep associations with your consumers consequently boosting the credibility of your company due to the strengthened customer connections.
Out of sight, out of mind, therefore, you need to build a system with others by establishing a connection by pacing; otherwise, you are setting yourself up for failure. However, there needs to be a balance, so that you are neither communicating too much nor not communicating at all. Thus, it is for this reason that you need to consider to pace yourself when intending to build systems for others.
Get an Outside Perspective
By getting an outside perspective, you can get much-needed advice on matters which you may not have noticed as faulty and require rectification to build systems for others. Therefore, getting an outside perspective is always critical before you avail your company’s information to the consumers, thereby, in case of any issue, you the opportune chance to make changes. After everything is set, you can now avail your information and your customers will get to understand your message thus making the curse of knowledge work in your favor.
What other tactics and strategies have you used to pass on process and knowledge?